PART 1 INTRODUCTION Chapter 1 THE TEAM LEADER 1.1 What Management Expects 1.2 What the Team Expects 1.3 Management Priorities Versus Team Interests 1.4 The Team’s Goals 1.5 Setting an Example 1.6 Standards 1.7 The Leadership Attitude 1.8 Taking Responsibility 1.9 The Team Leader’s Job Chapter 2 LEADERSHIP 2.1 Leadership problems 2.2 Symptoms of Poor Leadership 2.3 The Fundamental Leadership Problem 2.4 Leading Versus Managing 2.5 Leaders Have Followers 2.6 The Leader’s Vision and Commitment 2.7 The Leadership Attitude 2.8 Transformational and Transactional Leadership 2.9 Becoming a Leader 2.10 Acting Like a Leader 2.11 Leading from Below 2.12 Summary Chapter 3 TEAMS Chapter 4 TEAM MOTIVATION PART II BUILDING TEAMS Chapter 5 TSP OVERVIEW Chapter 6 TEAM FORMATION Chapter7 THE TSP TEAM LAUNCH PART III TEAMWORKING Chapter 8 MANAGING TO THE PLAN Chapter 9 MANTAINIG PRODUCT FOCUS Chapter 10 FOLLOWING THE PROCESS Chapter 11 MANAGING QUALITY PART IV PELATING TO MANAGEMENT Chapter 12 MANAGEMENT SUPPORT Chapter 13 REPORTING TO MANAGEMENT Chapter 14 PROTECTING THE TEAM OART V MAINTAINING THE TEAM Chapter 15 DEVELOPING THE TEAM Chapter 16 DEVELOPING TEAM MEMBERS Chapter 17 IMPROVING TEAM PERFORMANCE Chapter 18 BEING A TEAM LEADER Appendix A TEAM ROLES Appendix B NETWORKING